Return Window

Eligible items may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return, items must be unworn, unused, unwashed, free of stains, odors, pet hair, damage, or signs of wear, and returned in their original condition with any original packaging or tags when applicable.

Non-Returnable Items

• Final sale items
• Limited Edition items marked as final sale
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned outside the return window

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and determine the best resolution.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges may be available depending on inventory. If the requested size or item is unavailable, we may recommend returning the eligible item and placing a new order.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a confirmed error, damaged item, or defective product.

How to Start a Return

To request a return, contact us at support@crywear.com with your order number and reason for return.