Shipping Policy
Shipping Policy
Every Crywear order is handled with care from checkout to delivery. Review the shipping details below so you know what to expect after placing your order.
Processing Time
Orders are typically processed within 2–5 business days after your order is placed. Processing times may vary during holidays, limited drops, product launches, or periods of high order volume.
Shipping Time
After your order has been processed, shipping time may vary depending on your location and the shipping method available at checkout. Estimated delivery times may be shown at checkout when available.
Shipping Rates
Shipping rates are calculated at checkout based on your order, delivery location, and available shipping options.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information if tracking is available. Please allow time for the carrier to update tracking details after the label has been created.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. Crywear is not responsible for orders shipped to an incorrect address entered at checkout. If you notice an address mistake, contact us as soon as possible.
Lost, Stolen, or Delayed Packages
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us at support@crywear.com with your order number. We will review the tracking information and help you work with the shipping carrier to determine the appropriate next step.
Customers are responsible for providing a complete and accurate delivery address. Crywear cannot guarantee replacement or reimbursement when an order was delivered to the address entered at checkout or when carrier tracking confirms successful delivery. Each case will be reviewed individually.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will review the issue and help determine the next step.
International Shipping
International shipping availability may vary. Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Contact Us
If you have questions about your order or shipping, contact us at support@crywear.com with your order number and details.